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Since Author supplies non-tangible goods that cannot be returned, a refund will be given only if the Product purchased does not contain features listed at the Author's website, and when Author verifies that such a discrepancy exists.
NOTE: To avoid misunderstanding and confusion, User should carefully read through the chosen Product's documentation and other support materials published at the Author's website, or contact the support service to receive detailed answers about the Product's properties and features and their adequacy to the User's needs.
Insufficient knowledge, skills, and/or technical resources on the part of a User are NOT reasons for a refund.
Refund can be issued upon receipt of a written claim sent to the Author's paper mail address within 30 (thirty) running days from the purchase date. The claim must include a formal statement with 1) guarantees by the User not to use the Product in any form and 2) the date when all files received from the Author and related to the product have been deleted.
After 30 (thirty) running days from the purchase date Author will accept no refund claims.
Author will refund only the sum received, without commissions or other charges imposed by banks or other processing entities. Sums paid for installation services are not refunded under any conditions.
Refund takes up to 15 (fifteen) days from the day Author receives the claim and decides positively upon a refund.
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Refund Policy